Frequently asked questions

What are your payment terms?

Payment for private clients is on completion of work, we are equipped with a portable merchant terminal for your convenience. We can offer payment terms for businesses 7-14 days.

How do we pay you?

We accept payment by visa, mastercard, or bank transfer or cash. We are equipped with a portable merchant terminal for your convenience.

When can you start?

Depending on the size of your project and our schedule, usually within 2 weeks. Have an emergency? Call us now to discuss.

Do you provide free quotations?

Yes we offer free no obligation quotes for your projects. Depending on your requirements, we can also provide estimates of cost over the phone without needing to arrange a time to view.

What areas do you service?

We are based in Melbourne’s inner western suburbs and service the inner west, CBD and much more. Please call us to discuss your requirements.

Do you provide advice?

We happily provide advice, in fact it’s one of our greatest strengths.

Can you tell me how much over the phone?

Step through your issue with us over the phone, we can provide an estimation pending site visit for actual assessment and further discuss.

Do you offer discounts?

Yes, every project is different, but if you ask us to help you out with an inventory of services, we’ll also help you out with a complimentary price.

Do you have a response time guarantee?

We discuss the timeframe with each individual client to ensure their needs are met.

Are you able to help out with more than the services shown on the web?

We are lucky to have a team with extensive experience, ensuring we can deliver a comprehensive range of services.

We are running a business, will your work impact our day to day running?

Understanding protocols of commercial maintenance from experience in facility management.

Are there liability risks with maintenance service?

We take the task of safe and service delivery seriously and have appropriate public liability insurance cover.